I loved Inside The Barista Class from the Awl – very funny and well written.
Lots of memorable quotes – but this one’s my favorite:
If a customer was particularly bad we exercised one of the only powers we possessed and “decafed” them. To covertly rob a caffeine-addicted asshole of their morning jolt was truly one of the sweetest pleasures of baristahood, and one that my subsequent professions haven’t come close to replicating.
I never knew that “decaffing” a customer was a thing! Making a permanent mental note, and will be a more careful Starbucks customer from now on. I wonder what the legal profession’s equivalent punishment is? Probably something to do with billing…